Customer Success Director (m f)

The company creates the best digital banking solutions on the planet, enabling our clients to deliver superior online and mobile customer experiences. • Accountable and responsible for managing the customer P&Ls ensuring it consistently meets / exceeds revenue and EBIT objectives. This includes driving continuous improvement efforts to ensure is supporting the customers in the most efficient and cost effective manner while ensuring contractual commitments and SLA's are met. • Responsible for the management and execution of a Customer Satisfaction program to measure customer satisfaction, establish improvement targets and define continuous interdepartmental improvement plans that ensure high customer satisfaction • Manage and cultivate customer relationships at all levels that strengthen, broaden and deepen reach and coverage as measured by increased profit, client satisfaction and recognition from customer that is a trusted strategic partner. • Lead the development and execution of rolling strategic customer account plans that exploits capabilities and drives new growth opportunities • Maintain subject matter expertise on the technology, all supporting services, and best practices and effectively communicate all offerings and product enhancements to the customers • Liaise with internal departments to ensure that customer issues are dealt with in a timely and efficient manner.Participate and/or Lead strategic cross functional innovation projects and operating plans to drive innovation, growth and operational excellence across the company and with the customers. • Manage, recruit and retain top customer success management talent and coach, manage and mentor the existing team. Set clear and effective individual and team targets that are focused on profitable growth and client satisfaction. • Advocate industry and customer needs, feature requests and goals within the organization to support and enable the prioritization and timely investment in innovation that keeps ahead of the market • Own, manage and drive customer contracts, amendments and contract renewals • Help establish monitor, report and analyze customer volumes, forecasts and order conversion • Own all customer communication, new solution awareness, solution adoption and best practice evangelism • Become an expert on the customer's industry and business to ensure we are bringing to our customers the best solutions and programs • Support the sales process with new prospects and ensure customer success owns and drives the relationship from the beginning and ensure the initial customer implementation on the platform is optimized and successful. • Entrepreneurship | High level of initiative. • At least 7+ years of proven account management experience, preferably in a digital, software or technology environment. • Pragmatic, proven leadership experience with the ability to build, motivate and direct customer success teams. • Significant experience working with C-level Client executives regularly. Excellent client relationship, team leadership and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization. • Motivated, goal oriented, persistent and a skilled negotiator with proven track record of driving change with clients • Handles stressful situations and deadline pressures well. Strong analytical, assessment and problem-solving skills. • Strong written and verbal communication skills in the English language. • Bachelor's degree in a relevant field. MBA preferred.
Extra gegevens:

  • Omschrijving: company
  • Plaats: Amsterdam
  • Plaatsingsdatum: 22-05-2018

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Company Noord Holland Amsterdam
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Chief Technology Officer (mf)

The firm is a very exciting, strong financially backed crypto/ digital currency fintech with excellent board of successful payments and IT executives. Own the technology! Hire up to x5 Software Developers / Research Engineers. Make sure technology is functional in time for the sales team (hiring scheduled for Q2 2018). Company and role is somewhat secretive at this stage due to being in final stages of an additional large investment. CTO or Sr Enterprise Architect with team management skill-set, ideally from a crypto / digital currency background. Other payments / transaction processing / gateway experience very helpful. High-level fundamentals for both IT and team/ business management a requisite.
Extra gegevens:

  • Omschrijving: company
  • Plaats: Amsterdam
  • Plaatsingsdatum: 21-05-2018

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Company Noord Holland Amsterdam
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Logistics Director Europe (m f)

The employer is a Global Leader in the Luxury Goods Industry. • Managing Logistic Distribution Center Operations and residual logistics for Europe • Continuos Improvement • Planning & Budget • Team management • Compliance • Great experience in logistics • Languages required: fluency in English and French • Passionate about lean implementation • Ability to drive change in a complex structure and organization • Leadership experience is a must • A technical academic background is preferable
Extra gegevens:

  • Omschrijving: company
  • Plaats: Amsterdam
  • Plaatsingsdatum: 19-05-2018

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Company Noord Holland Amsterdam
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Digital Business Director (m f)

The employer is one of the fastest-growing media agencies. • Act as an expert in strategic digital planning and execution • Ensure the entire team (nike/company) are informed with programmatic practices and how this impacts on media plans/ long term • Ability to work with Data visualization tools to create accurate reports • Work closely with the client to assess their needs and report back following and during the campaign • Hands on programmatic and Display campaigns - also Social • Strong understanding of the programmatic space and partners • Either managing a large group already- or an account director looking for a step up! • Briefing, Trafficking and reporting experience and willing to muck in with either part! • Go Getting Attitude - Required to be out and about, learning about the market, meeting clients, enthusiasm • Able to oversee overall strategy of the digital exchange • Very Analytic and experience using reporting tools
Extra gegevens:

  • Omschrijving: company
  • Plaats: Amsterdam
  • Plaatsingsdatum: 17-05-2018

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Company Noord Holland Amsterdam
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Associate Director Medical Information (mf)

ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. • Serve as EU Medical Information lead, working closely with the Director of Medical Information to drive and implement best practices in Medical Information globally. • Oversee Medical Information services in Europe with particular focus on EU contact centre management and compliant delivery of contact centre services. • Ensure accurate, timely, and appropriate verbal and written responses to unsolicited inquiries in Europe. • Serve as contact for the company's scientific service in the EEA as referred to in Article 98 of Directive 2001/83/EC. • Support country-specific medical inquiries that require escalation. • Understanding of and adherence to global regulations pertaining to medical information, with focus on Europe • Strong strategic, problem-solving, risk mitigation, and interpersonal skills • Ability to effectively manage time while balancing numerous projects with a sense of urgency • Attention to detail
Extra gegevens:

  • Omschrijving: company
  • Plaats: Amsterdam
  • Plaatsingsdatum: 11-05-2018

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Company Noord Holland Amsterdam
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Supply Chain Director (m f)

If you want to take that next step to level up your career, JobLeads is the preferred partner for you as executive or specialist. Currently we have several senior level career opportunities in logistics / supply chain management in the Amsterdam region. If you can identify yourself with the tasks and qualifications of this exemplary position, we would like to get in touch and present you all suitable positions. • Drive effective communication and working relationships with other departments • Develop and oversee the achievement of the cost budget for all supply chain activities • Drive identification and delivery to continuous improvement targets across all supply chain activity areas • Develop and implement the supply chain strategy and supporting policies, aligned with the processes • Ensure integration of supply chain strategy and action plans • Drive operational excellence throughout supply chain activities within the business • Ensure supply, demand and fulfilment plans are configured to enable sales to achieve their maximum potential • Manage material flow through the value chain so that supply and demand is effectively balanced • Ensure the provision of the full range of supply chain activities and services to meet the performance requirements • Excellent analytical skills and an eye for detail • Excellent interpersonal skills • University Degree, Master of Science and/or Master of Business Administration • Significant experience working at strategic level in supply chain management
Extra gegevens:

  • Omschrijving: company
  • Plaats: Amsterdam
  • Plaatsingsdatum: 04-05-2018

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Company Noord Holland Amsterdam
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Vice President of Operations (m f)

If you want to take that next step to level up your career, JobLeads is the preferred partner for you as executive or specialist. Currently we have several senior level career opportunities in operations & business administration in the Amsterdam region. If you can identify yourself with the tasks and qualifications of this exemplary position, we would like to get in touch and present you all suitable positions. • Responsible for coaching and development of direct report teams • Participate in planning, analysis, and approval of projects • Analyse P&Ls • Create and review all policies and procedures • Participate in development and execution of strategic planning • Identify potential problems and troubleshoot problem areas • Develop budgets • Aid all departments in solving problems • Supervise and coach direct reports in the performance of their duties • Serve as a proactive leader of the operations team • Maintain working relationships with associates • Bachelor's Degree • Sold work experience in operations • Some years experience in an manager role • Computer knowledge with ability to operate Word and Excel
Extra gegevens:

  • Omschrijving: company
  • Plaats: Amsterdam
  • Plaatsingsdatum: 04-05-2018

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Company Noord Holland Amsterdam
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Executive Director (m f)

If you want to take that next step to level up your career, JobLeads is the preferred partner for you as executive or specialist. Currently we have several senior level career opportunities in management in the Amsterdam region. If you can identify yourself with the tasks and qualifications of this exemplary position, we would like to get in touch and present you all suitable positions. • Develop and supervise company's operations • Identify trends and evaluate their impact on the company's operations • Provide leadership • Represent and promote the company • Recruit, hire, train, develop, and lead employees • Develop, manage, and monitor budgets to meet or exceed targets • Strong business operations background • Bachelor's Degree in Business Management, Business Administration or equivalent • Several years of successful management experience • Proven record of leading and aligning teams to a clearly articulated vision, mission, and strategic plan • Ability to exercise appropriate independent judgment, to assess facts and issues • Effective team-building and team-leadership skills
Extra gegevens:

  • Omschrijving: company
  • Plaats: Amsterdam
  • Plaatsingsdatum: 04-05-2018

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Company Noord Holland Amsterdam
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Vice President, Strategy Director (m f)

If you want to take that next step to level up your career, JobLeads is the preferred partner for you as executive or specialist. Currently we have several senior level career opportunities in business development & strategy in the Amsterdam region. If you can identify yourself with the tasks and qualifications of this exemplary position, we would like to get in touch and present you all suitable positions. • Marrying the strategy with in-depth customer insight. • Attend research initiatives in order to gain understanding of customer core needs. • Understand the underlying motivations of customers in order to successfully create the path between the brand and the customers. • The Director, Strategic Planning is an important member of the Strategic Planning team. • Responsibility for managing and leading a team in all aspects of the strategic planning process. • Drive the strategic planning process; attending, conducting, synthesizing research and learn about key customers. • Lead and facilitate strategic workshops. • Spot and analyse trends. • Learn the Brand Fit Process, conventions, and philosophies that drive the company's capabilities and services. • Works collaboratively and cross-functionally with internal teams. • Serve as a thought leader. • Works closely with the Account Lead to develop a strategic positioning. • Some years of experience in marketing, research and/or consulting. • Bachelor's degree required, MBA or advanced degree preferred. • Excellent interpersonal and communication skills. • Strong analytical and strategic planning skills.
Extra gegevens:

  • Omschrijving: company
  • Plaats: Amsterdam
  • Plaatsingsdatum: 04-05-2018

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Company Noord Holland Amsterdam
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